WE MAKE SUPPLEMENTS SIMPLE.
NATIONAL DELIVERY
BEST PRICE GUARANTEE
We're committed to giving you the best value for your favourite products
BE REWARDED
Earn points, perks (and discount tiers) with each purchase and cash in with your next restock
BOOK A CONSULT
Have all your questions answered by our team with a free online consult
25% OFF LAUNCH SALE IS NEARLY LIVE.
FIRST 100 CUSTOMERS EARN PLATINUM REWARDS STATUS AND 15% OFF FOR LIFE.
READ OUR POLICIES.
1. Promoter:
1.1 The promoter of this competition is Base Nutrition, ABN 52 678 900 733
2. Eligibility:
2.1 The Base Nutrition Opening - Bali Holiday Giveaway ("Giveaway") is open to all customers who make a purchase in store (1/141 Russell Street, Morley WA 6062) on our first day of trading (Saturday 24 May 2025, 0:800 â 17:00 AWST)
2.2 You must be at least 18 years of age or older at the time of entry.
2.3 You must have a valid passport at the time of entry. A valid passport means that you have at least 6 months validity on your passport at the time of flying (1-30 November 2025).
2.4 The winner muse be available to travel during the month of November 2025 (Friday to Monday).
3. Giveaway Period:
3.1 The Giveaway begins on Saturday 24 May 2025, at 08:00 AWST and ends on Saturday 24 May 2025, at 17:00 AWST.
4. How to Enter:
4.1 To enter, customers must make a purchase to the value of $100 or more (after sale discounts are applied) in store (1/141 Russell Street, Morley WA 6062) during the Giveaway Period listed in clause 3 of these terms and conditions.
4.2 Each purchase made to the value of $100 or more during the Giveaway Period will automatically earn one (1) entry into the Giveaway.
4.3 Your entry will not be eligible if your Purchase during the Giveaway Period is refunded at any time.
5. Prize Details:
5.1 The prize for the Giveaway is a Bali Holiday, which includes three (3) nights accommodation in Bali and return flights from Perth to Bali for 2 persons only.
5.2 The winner may select the dates for their holiday from the options provided by Base Nutrition. The selected dates must fall within the travel period specified by Base Nutrition.
5.3 The winner must decide on the dates they would like to travel within 90 days of being notified as the winner. If Base Nutrition is not notified of the winnerâs preferred travel dates within 90 days of being selected as the winner Base Nutrition has the right to declare the prize as expired.
5.4 The specific accommodation in Bali will be chosen and provided by Base Nutrition after the dates have been agreed upon.
5.5 Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash.
5.6 All additional expenses, including but not limited to travel insurance, and personal expenses, are the sole responsibility of the winner.
5.7 The winner may also have an option of a cash prize of $1500 instead of the Bali holiday
6. Winner Selection:
6.1 The winner of the Giveaway will be randomly selected from all eligible entries received during the Promotion Period.
6.2 The winner will be notified via email and phone within 7 days following the end of the Promotion Period. If the winner does not respond within 14 days, an alternate winner may be selected.
7. Privacy:
7.1 By entering the Giveaway, participants agree to the use of their personal information for the purpose of administering the Giveaway and announcing the winner.
7.2 For more details on how personal information is collected, used, and shared, please refer to our Privacy Policy.
7.3 The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, prize suppliers, and, as required, to Australian Regulatory authorities. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research, and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to opt out, access, update, or correct information to the Promoter. All entries become the property of the Promoter.
8. General Conditions:
8.1 Base Nutrition reserves the right to cancel, modify, or terminate the Giveaway at any time.
8.2 By participating in the Giveaway, participants acknowledge that they have read, understood, and agree to abide by these Terms and Conditions and the decisions of Base Nutrition.
8.3 Base Nutrition is not responsible for any technical issues, including but not limited to lost, late, misdirected, or incomplete entries or computer system or server failures.
8.4 The Giveaway is subject to all applicable federal, state, and local laws and regulations, and is void where prohibited.
8.5 Noting in these Terms and Conditions limits excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia or in New Zealand (âNon-Excludable Guaranteesâ). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees, and agents) excludes all liability (including negligence), for any personal injury / illness; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
9. Contact Information:
9.1 For any questions or concerns regarding the Giveaway, please contact us via email at:
Privacy Policy
Base Nutrition Pty Ltd ACN 678 900 733
Effective Date: 23 May 2025
Base Nutrition Pty Ltd ("we", "our", "us", "Base") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (www.basenutrition.co) or interact with us in-store or online.
1. What Information We Collect
We may collect the following personal information:
Personal Identification: Name, date of birth (if provided), gender.
Contact Information: Email address, phone number, billing and shipping address.
Account Information: Username, password, purchase history.
Payment Details: Credit/debit card information (processed securely by third-party payment gateways).
Device and Usage Information: IP address, browser type, device identifiers, and browsing behaviour through cookies and similar technologies.
Marketing Preferences: Your preferences for receiving marketing communications.
2. How We Collect Your Information
Your information is collected when you:
- Create an account or place an order.
- Subscribe to our newsletters or marketing communications.
- Join loyalty or rewards programs. (See Clause 11)
- Participate in promotions, surveys, or competitions.
- Contact our customer service team.
- Browse our website and consent to cookies.
3. How We Use Your Information
We use your information to:
- Process and fulfil orders.
- Communicate with you about your orders, account, and customer service inquiries.
- Improve our products, services, and website functionality.
- Send marketing communications (only if you have opted in).
- Manage loyalty and rewards program participation.
- Comply with legal obligations and prevent fraudulent activities.
4. Disclosure of Your Information
We may disclose your information to:
Service Providers: Third-party companies providing payment processing, shipping, marketing, and IT support.
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
Your information will never be sold or rented to unaffiliated third parties for their marketing purposes.
5. Third-Party Services & Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content.
We may also use third-party services (like Google Analytics and Meta Pixel) for analytics and targeted advertising. These third parties may collect data about your interactions with our website.
You can manage cookie preferences through your browser settings.
6. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no online platform can guarantee absolute security.
7. Marketing Communications
If you opt in to receive marketing from us, we may send you emails or SMS about products, promotions, and events. You can opt out at any time using the unsubscribe link or by contacting us directly.
8. Accessing and Correcting Your Information
You have the right to access and correct the personal information we hold about you. To request access or updates, please contact us using the details below.
9. International Data Transfers
Some of our service providers may operate outside Australia. Where personal information is transferred internationally, we ensure it is protected by appropriate safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Loyalty and Rewards Programs
If you choose to participate in Base Nutrition loyalty or rewards programs, we collect information necessary to manage your membership, track your rewards, and provide exclusive offers or benefits.
Your loyalty data may be shared with trusted third-party service providers strictly for the purpose of operating the rewards program and improving customer experience.
You can opt out of marketing communications related to the loyalty program at any time, but core transactional communications (e.g., point balances, reward redemptions) will continue as part of your program membership.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Base Nutrition Pty Ltd
Email: support@basenutrition.co
Address: 1/141 Russell Street, Morley WA 6062
Shipping Policy
Last updated: 23 May 2025
At Base Nutrition, weâre committed to delivering your order swiftly, safely, and reliably anywhere in Australia.
1. Processing Times
Orders are typically processed within 1â2 business days. Processing may be delayed during promotional periods or high-demand launches. Orders are not shipped or delivered on weekends or public holidays.
GRAND OPENING SALE EVENT (23 May - 25 May 2025)
We're a small team and endeavour to dispatch your orders as soon as possible, however due to increased volumes please allow between 5-7 business days for orders to be dispatched during our Grand Opening Sale Event.
2. Delivery Areas
We currently ship Australia-wide. International shipping is not available at this time.
3. Shipping Methods & Rates
We're excited to offer Express Shipping as standard with free shipping unlocked after $100 spend. Shipping costs may vary depending on your selected shipping location. Delivery timeframes commence after dispatch.
4. Order Tracking
You will receive a tracking link via email once your order has shipped. Please allow 24 hours for tracking information to update.
5. Delivery Terms
All orders are shipped from our WA warehouse.
Deliveries may be made with or without a signature.
If no one is available to accept delivery, your parcel may be left in a safe location or redirected to a local collection point.
6. Delivery Issues
If your parcel hasnât arrived:
Check your tracking link for updates.
Contact the carrier using the provided tracking number.
Still need help? Reach us at support@basenutrition.co.
We are not responsible for lost or stolen parcels marked as âdeliveredâ by the courier. However, we will always assist in resolving any issues where possible.
7. Damaged, Lost or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours with a photo and your order number. Weâll assess the issue and resolve it through replacement, refund, or store credit as appropriate.
8. PO Boxes & Parcel Lockers
Unfortunately, we don't ship to PO Boxes and Parcel Lockers.
9. Contact Us
For shipping questions or assistance:
Refund & Return Policy
Last updated: 23 May 2025
At Base Nutrition, we stand by the quality of our products. If somethingâs not right, weâre here to help. This policy outlines how returns, refunds, and exchanges are handled.
1. Australian Consumer Law (ACL)
Our Refund & Return Policy complies with your rights under the Australian Consumer Law (ACL). You are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. If the product fails to be of acceptable quality but the failure does not amount to a major failure, you are entitled to have the product repaired or replaced.
2. Change of Mind
Due to health and safety standards, we do not accept returns or issue refunds for change of mind on supplements, nutrition, or consumable products.
Please ensure you select carefully before purchasing. In order to support this process, we offer complimentary consultations for online customers who aren't able to speak with a team member locally.
3. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect:
Contact us within 48 hours of delivery
Include your order number and photos of the item and packaging
Weâll assess the issue and may offer a refund, replacement, or store credit based on the circumstances
We may request the return of the product before proceeding. If a return is required, weâll provide return instructions and cover any shipping costs.
4. Return Conditions
To be eligible for a return (when approved):
The product must be unused, sealed, and in its original packaging
Must include proof of purchase
Must be returned within 14 days of receiving your order
Returns outside of this timeframe may not be accepted.
5. Refunds (If Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5â10 business days
Shipping fees are non-refundable unless the return is due to our error (e.g. incorrect or faulty product)
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@basenutrition.co.
7. Non-Returnable Items
The following items are not eligible for return:
Opened or used supplements or consumables
Gift cards
Promotional/bonus items
Clearance sale items marked as âfinal saleâ
8. Return Shipping
If a return is approved and not due to an error on our end:
You will be responsible for paying the shipping costs
We recommend using a tracked shipping service to ensure safe delivery back to us
9. Contact Us
For any return, refund, or product-related issue, reach out to our customer care team: