WE MAKE SUPPLEMENTS SIMPLE.
FIRST 100 CUSTOMERS EARN PLATINUM REWARDS STATUS AND 15% OFF FOR LIFE.
PLEASE NOTE: WE ARE CURRENTLY EXPERIENCING HIGH VOLUMES OF WEBSITE TRAFFIC DUE TO OUR SALE EVENT
IN SUPPORT OF YOUR EXPERIENCE, SELECTED PRODUCTS WHICH MAY BE SOLD-OUT HAVE BEEN MADE AVAILABLE FOR PRE-ORDER AND WILL BE DISPATCHED AS SOON AS POSSIBLE.
💪 Quest Bars – No Compromise. Just Clean Fuel.
Looking for a snack that works as hard as you do? Quest Bars deliver high-quality protein, low net carbs, and zero added sugar—giving you the fuel to power through your day without blowing your goals.
Whether it’s post-workout, mid-commute, or a midday pick-me-up, Quest Bars keep you full, focused, and on track.
Why Quest Bars?
-
✅ High Protein – Supports muscle recovery and keeps hunger at bay
-
✅ Low Net Carbs – Smart snacking without the crash
-
✅ No Added Sugar – Naturally sweetened for clean nutrition
-
✅ Convenient Anytime Fuel – Perfect for the gym, office, or on the go
-
✅ Delicious Flavours – No sacrifice on taste
No mystery. No fluff. Just results-driven fuel you can trust.
Shipping Policy
Last updated: 23 May 2025
At Base Nutrition, we’re committed to delivering your order swiftly, safely, and reliably anywhere in Australia.
1. Processing Times
Orders are typically processed within 1–2 business days. Processing may be delayed during promotional periods or high-demand launches. Orders are not shipped or delivered on weekends or public holidays.
GRAND OPENING SALE EVENT (23 May - 25 May 2025)
We're a small team and endeavour to dispatch your orders as soon as possible, however due to increased volumes please allow between 5-7 business days for orders to be dispatched during our Grand Opening Sale Event.
2. Delivery Areas
We currently ship Australia-wide. International shipping is not available at this time.
3. Shipping Methods & Rates
We're excited to offer Express Shipping as standard with free shipping unlocked after $100 spend. Shipping costs may vary depending on your selected shipping location. Delivery timeframes commence after dispatch.
4. Order Tracking
You will receive a tracking link via email once your order has shipped. Please allow 24 hours for tracking information to update.
5. Delivery Terms
All orders are shipped from our WA warehouse.
Deliveries may be made with or without a signature.
If no one is available to accept delivery, your parcel may be left in a safe location or redirected to a local collection point.
6. Delivery Issues
If your parcel hasn’t arrived:
Check your tracking link for updates.
Contact the carrier using the provided tracking number.
Still need help? Reach us at support@basenutrition.co.
We are not responsible for lost or stolen parcels marked as “delivered” by the courier. However, we will always assist in resolving any issues where possible.
7. Damaged, Lost or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours with a photo and your order number. We’ll assess the issue and resolve it through replacement, refund, or store credit as appropriate.
8. PO Boxes & Parcel Lockers
Unfortunately, we don't ship to PO Boxes and Parcel Lockers.
9. Contact Us
For shipping questions or assistance:
Refund & Return Policy
Last updated: 23 May 2025
At Base Nutrition, we stand by the quality of our products. If something’s not right, we’re here to help. This policy outlines how returns, refunds, and exchanges are handled.
1. Australian Consumer Law (ACL)
Our Refund & Return Policy complies with your rights under the Australian Consumer Law (ACL). You are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. If the product fails to be of acceptable quality but the failure does not amount to a major failure, you are entitled to have the product repaired or replaced.
2. Change of Mind
Due to health and safety standards, we do not accept returns or issue refunds for change of mind on supplements, nutrition, or consumable products.
Please ensure you select carefully before purchasing. In order to support this process, we offer complimentary consultations for online customers who aren't able to speak with a team member locally.
3. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect:
Contact us within 48 hours of delivery
Include your order number and photos of the item and packaging
We’ll assess the issue and may offer a refund, replacement, or store credit based on the circumstances
We may request the return of the product before proceeding. If a return is required, we’ll provide return instructions and cover any shipping costs.
4. Return Conditions
To be eligible for a return (when approved):
The product must be unused, sealed, and in its original packaging
Must include proof of purchase
Must be returned within 14 days of receiving your order
Returns outside of this timeframe may not be accepted.
5. Refunds (If Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days
Shipping fees are non-refundable unless the return is due to our error (e.g. incorrect or faulty product)
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@basenutrition.co.
7. Non-Returnable Items
The following items are not eligible for return:
Opened or used supplements or consumables
Gift cards
Promotional/bonus items
Clearance sale items marked as “final sale”
8. Return Shipping
If a return is approved and not due to an error on our end:
You will be responsible for paying the shipping costs
We recommend using a tracked shipping service to ensure safe delivery back to us
9. Contact Us
For any return, refund, or product-related issue, reach out to our customer care team: